Fairly recently the 3x.com domain was dropped here at our offices in favor of the trustyd.com domain (the new name of the company). Since this has occurred the support@3x.com address no longer reaches our support team. In order to make inquiries now you'll want to send an email to support@trustyd.com or browse over to our ticketing system at support.trustyd.com.
We do apologize for any difficulty caused by the change. If you have any questions about this at all feel free to contact support, or me personally via email or twitter.
We do apologize for any difficulty caused by the change. If you have any questions about this at all feel free to contact support, or me personally via email or twitter.
4 comments:
Today is 5/8/2013 and I have been trying to get ahold of support for the last few days and now can't reach them at all. Not by Phone or email. Is this company going out of business? Does this company have any tech support people? I have an BRA unit that is down completely and can't get support on it.
Matthew Favret
Again, today is 5/20/2013 and my RBA (Remote Backup Appliance) is still down and talking with support is very slow at best.
It has been three weeks and I still cannot backup my Server or workstations. Matt
Here is a review I found on another site SpiceWorks.
We have had a 3x Systems(now Trustyd) backup appliance since November of 2010. I absolutely love the concept and when it works, it works well, but for us it frequently had issues. I have had to send back the appliance 2 times in 2 years and about a year ago they replaced the unit because they could not determine the issue. Less than a year later (April 2013), the until stopped responding and backing up. They gave me the option to send it in for them to attempt to recover it, but we decided to abandon the product and re-evaluate our needs. My belief is that backups should be monitored, but should also be a “set it and forget it” scenario. If you decide to use the RBA, I would suggest having another software package that will be able to perform backups to a network machine in native format, then backup that machine to the RBA. This way you will not find yourself in our position of having the backup data trapped in the RBA and not available for restores. Luckily we were still running tape backups in addition to the RBA. I recently sent our intention to discontinue the maint with Trustyd (formerly 3X), and I have had no response from them about my issues and concerns. I cannot recommend this type of customer service.
I hear you Matt, I have had the same issues. Since Trustyd has taken over 3X there has been little to none in the support arena. We have had a disk failure and it took better than 2 weeks to have it replaced. Since then i have had several issues and can't get a hold of support in any media.
For anyone reading this do not purhcase any appliance with them let alone look for any level of support for existing appliances.
Find another vehicle.
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